Materials from Interpersonal Conflict Management Class

(WSDOT-South Region) (July 2015)

Lean information (Some Resources from DES – Department of Enterprise Services, Patrick Seigler)

There are three “quality improvement” methodologies in vogue:

  •  Lean
  • Six Sigma
  • Lean Six Sigma

Results Washington want the state agencies to focus on “pure” Lean and not on Six Sigma or Lean Six Sigma.

A good description of the difference Lean and Six Sigma

A good description of the difference between Lean Six Sigma and Six Sigma

 Is It Lean Checklist

Lean Primer Article

Lean Resources


Getting Started with Lean

Huddle Basics

Huddle Lean Checklist

Idea Boards Article

Five Behaviors of a Cohesive Team Program and Assessment

Five Behaviors of a Cohesive Team Brochure

Five Behaviors of a Cohesive Team- Website

Five Behaviors of a Cohesive Team Sample Assessment

(For more information about this program – please contact Jan Dwyer Bang)

Additional Tools and Resources

DISC Communication Style Assessment

For those of you who are interested in purchasing the DISC PREVIEW paper report that was used in class – please email me.  The cost per report is $9.00 plus sales tax.

For those of you who are interested in purchasing the on-line version of the DiSC Communication Styles assessment (full version with detailed report), please let me know and I will be happy to assign you an access code.  Each assessment is $54 including tax. The assessment takes about 15-20 minutes to complete and upon completion, you will immediately receive your 20 page report.  Download this sample report to see what you will receive: Alex Bradley Sample Report

I would just need you to:

  • Let me know the name and email address of each person taking the assessment
  • Mail me a check for each assessment payable to Boundless Results to:
Jan Dwyer Bang, Boundless Results
PO Box 1914
Sumner, WA 98390

OR if you have a PayPal account: You can purchase instantly here.

When I receive your payment, you will receive an email with the subject line “Jan Dwyer has registered you for…” – in this email will be a link for you to obtain the DiSC Assessment report. Upon completion, you will immediately receive your report that you can download to your computer and print it out.

And remember – if you are desiring to discover your style in your personal life, you will answer all of the questions with that focus in mind.

Questions? Please contact Jan at or call at 253-891-1609.