DFI-teamwork
DFI Consumer Services – Teamwork & Collaboration
June 18, 2015
FLE Agenda Template – Enforcement
OTHER RESOURCES:
Rules of Engagement – DSHS – Customer Service Office
Sample Agreement for Success (Team Norms) – Honey Badger
Five Trends that are dramatically affecting the workplace – Knoll Workplace Research
Daniel Goleman Article on Leadership – What Makes a Leader? Harvard Business Review
Herald.net article: Human Symphony of castellers shows what a team can build
Leadership Resources Sample Agreement for Success (Team Norms) -WSP
Sample Agreement for Success (Team Norms) – Honey Badger
Rules of Engagement – DSHS – Customer Service Office
Employee/Supervisor Performance Review (ESPR)
What Motivates you – Self Assessment
You’re Probably using the wrong dictionary – blog posting from j.somers.net
Brene Brown on Empathy vs. Sympathy
Illegal Job Interview Questions
Five Behaviors of a Cohesive Team Program and Assessment
Five Behaviors of a Cohesive Team Brochure
Five Behaviors of a Cohesive Team- Website
Five Behaviors of a Cohesive Team Sample Assessment
(For more information about this program – please contact Jan Dwyer Bang)
Lean information (Some Resources from DES – Department of Enterprise Services, Patrick Seigler)
There are three “quality improvement” methodologies in vogue:
- Lean
- Six Sigma
- Lean Six Sigma
Results Washington want the state agencies to focus on “pure” Lean and not on Six Sigma or Lean Six Sigma.
A good description of the difference Lean and Six Sigma
A good description of the difference between Lean Six Sigma and Six Sigma
Supervision Essentials 1 RESOURCES
RECRUITING documents -DES – (from Devonee Davis – Personnel Services, OLRS Support –DES)
INTERVIEWING DOCUMENTS (Don Chavez – DES)
- Supervision Essentials 1 Slides
- Weingarten information
- Job Boards
- Assessments Instruments
- Online Resources for Supervisors
- Communication and Conflict (Dealing with Your Difficult People)
- Team Norms (Behaviors Team Members Agree to Practice)
- Report Card
- Letter of Expectations
- Communication Style Assessment
- Learning Styles Assessment
- 7 Dynamics of Change
- Leadership Vs. Management
- Supervisor’s Responsibilities Worksheet
- Performance Evaluation Sample
- Recognition Ideas
- Conflict Styles
- Roles of a Supervisor
- Managing the Survivors article
- Ice Breaker Questions to Build Team Relationships
- Generational Differences – Dr. Elisabeth Nesbit
Supervision Essentials II RESOURCES
Laughter and the Open Loop – Emotional Intelligence
Emotional Intelligence Assessment
Conflict and Communication – Dr. Terry Paulson
Manager Tools – One-on-One Meeting Form
Ideas for dealing with the Buffer Zone (How to lead from the Middle)
Brene Brown on Vulnerability – TED Video
Generation Articles
- It’s Not Your Mom and Dad’s Parenting – Parenting Style Over Generations
- Generation Y and Millennial Moms Parenting Style
- Reconciling Different Views of Generations – Jennifer Wilson – CPA Insider
- Generation X, Generation Y, Generation Z., and the Baby Boomers
- How Generation Z Works
- Generation Z: Rebels with a Cause
- Millennials are Old News – Here’s Everything you should know about Generation Z
Additional Resources
- Transactional Analysis and Strokes Theory
- Recognition Card (from Jill Hooper – DES)
- Recognition profile
- Basics of One-on-One – Manager-tools.com
- Email to Introduce One-on-One Meetings – Manager-tools.com
- Email to Re-Introduce One-on-One Meetings – Manager-tools.com
- Praise – Impact on the workplace
- Giving Praise
- Recognition and different generations
- Creative Training Techniques Handout (Bob Pike)
- Why are Employers are so Bad at Training People
- How do you get people to take ownership of their jobs?
- How can Employees Retain information from on-the-job training?
- Learning Styles Inventory
- The TEM Commandments (Meeting Facilitation Tips)
- From Free to Fee (Transitioning to Paid Speaking)
- Faultless Facilitation Skills
- 5 Ways to Keep from Freezing Up before your Next Big Presentation
- Training Materials – Skillsoft – Virginia Stone and Jan Dwyer Bang
- Training Planning Tool
Dealing with Managing Competing Priorities:
- Excuse Me – The Cost of Interruptions
- How to Deal with Interruptions in the workplace
- David Allen on Dealing with Interruptions
- 2 Minutes with David Allen – Email
- 2 Minutes with David Allen – Reference Filing
- Julie Morgenstern – SHED book
MORE Supervision Essentials 2
- Supervisory Essential II Slides
- Definition of a Team
- Fundamental Elements of a Team
- Building Trust Ideas (June 2012 class)
- 1st Quarter 2012 Report Card
- Business Plan Example
- Team Building Worksheet
- Questions to Ask – Ice Breaker
- Letter of Expectations
- Example of PDP
- Communication Styles Assessment (Used in Supervision Essentials II)
- Notes from the book “I Don’t Have to Make Everything Better” by Gary and Joy Lundberg
- Finding Toastmasters Clubs in the Tacoma
Leadership for Highly Effective Teams
For more articles on leadership, service, productivity, and communication – go to my blog at www.BoundlessResults.com
DISC Communication Style Assessment
For those of you who are interested in purchasing the on-line version of the DiSC Communication Styles assessment (full version with detailed report), please let me know and I will be happy to assign you an access code. Each assessment is $35 including tax. The assessment takes about 15-20 minutes to complete and upon completion, you will immediately receive your 20 page report. Download this sample report to see what you will receive: Alex Bradley Sample Report
I would just need you to:
- Let me know the name and email address of each person taking the assessment
- Mail me a check for each assessment payable to Boundless Results to:
PO Box 1914
Sumner, WA 98390
OR, if you have a PayPal account: You can purchase instantly here.
When I receive your payment, you will receive an email with the subject line “Jan Dwyer has registered you for…” – in this email will be a link for you to obtain the DiSC Assessment report. Upon completion, you will immediately receive your report that you can download to your computer and print it out.
And remember – if you are desiring to discover your style in your personal life, you will answer all of the questions with that focus in mind.
Questions? Please contact Jan at Jan@JanDwyerBang.com or call at 253-891-1609.