DFI Consumer Services – Teamwork & Collaboration

June 18, 2015 


Participant Materials

Exams Norms

Enforcement Norms

Licensing Norms

FLE Agenda Template – Enforcement


Rules of Engagement – DSHS – Customer Service Office 

Sample Agreement for Success (Team Norms) – Honey Badger

Five Trends that are dramatically affecting the workplace – Knoll Workplace Research

Leadership Resources

Daniel Goleman Article on Leadership – What Makes a Leader? Harvard Business Review

Herald.net article: Human Symphony of castellers shows what a team can build  

Leadership Resources Sample Agreement  for Success (Team Norms) -WSP

Sample Agreement for Success (Team Norms) – Honey Badger

Rules of Engagement – DSHS – Customer Service Office 

Employee/Supervisor Performance Review (ESPR) 

Learning Style Inventory

What Motivates you – Self Assessment

You’re Probably using the wrong dictionary – blog posting from j.somers.net

Brene Brown on Empathy vs. Sympathy

Illegal Job Interview Questions

Five Behaviors of a Cohesive Team Program and Assessment

Five Behaviors of a Cohesive Team Brochure

Five Behaviors of a Cohesive Team- Website

Five Behaviors of a Cohesive Team Sample Assessment

(For more information about this program – please contact Jan Dwyer Bang)

Lean information (Some Resources from DES – Department of Enterprise Services, Patrick Seigler)

There are three “quality improvement” methodologies in vogue:

  •  Lean
  • Six Sigma
  • Lean Six Sigma

Results Washington want the state agencies to focus on “pure” Lean and not on Six Sigma or Lean Six Sigma.

A good description of the difference Lean and Six Sigma

A good description of the difference between Lean Six Sigma and Six Sigma

 Is It Lean Checklist

Lean Primer Article

Lean Resources


Getting Started with Lean

Huddle Basics

Huddle Lean Checklist

Idea Boards Article

Supervision Essentials 1 RESOURCES

RECRUITING documents -DES – (from Devonee Davis – Personnel Services, OLRS Support –DES)


Other Resources

Supervision Essentials II RESOURCES

Team Assessment

Laughter and the Open Loop – Emotional Intelligence

Emotional Intelligence Assessment 

Essi Systems – EQ Map

Team Norms Example

The Transition Meeting

Action Planning 

Coaching Questions

Conflict and Communication – Dr. Terry Paulson

HR Do’s and Don’ts

Manager Tools – One-on-One Meeting Form

Supervisor Checklist

Ideas for dealing with the Buffer Zone (How to lead from the Middle) 

Brene Brown on Vulnerability – TED Video

Generation Articles

Additional Resources

Dealing with Managing Competing Priorities:

MORE Supervision Essentials 2


HR – Do’s and Don’ts

Interview Question Matrix


 Leadership for Highly Effective Teams


For more articles on leadership, service, productivity, and communication – go to my blog at www.BoundlessResults.com

DISC Communication Style Assessment

For those of you who are interested in purchasing the on-line version of the DiSC Communication Styles assessment (full version with detailed report), please let me know and I will be happy to assign you an access code.  Each assessment is $35 including tax. The assessment takes about 15-20 minutes to complete and upon completion, you will immediately receive your 20 page report.  Download this sample report to see what you will receive: Alex Bradley Sample Report

I would just need you to:

  • Let me know the name and email address of each person taking the assessment
  • Mail me a check for each assessment payable to Boundless Results to:
Jan Dwyer Bang, Boundless Results
PO Box 1914
Sumner, WA 98390

OR, if you have a PayPal account: You can purchase instantly here.

When I receive your payment, you will receive an email with the subject line “Jan Dwyer has registered you for…” – in this email will be a link for you to obtain the DiSC Assessment report. Upon completion, you will immediately receive your report that you can download to your computer and print it out.

And remember – if you are desiring to discover your style in your personal life, you will answer all of the questions with that focus in mind.

Questions? Please contact Jan at Jan@JanDwyerBang.com or call at 253-891-1609.