NorthwestClerks
2014 Northwest Clerks Institute – PD III
2014 Northwest Clerks Institute – PD IIIJune 16, 2014, Tacoma
Leadership Fire: How to Get Extraordinary Things Done Consistently…and Manage your Competing Priorities!
- Participant Materials
- Slides
- Follow up Summary from the class (June 16, 2014)
- 5 Coaching Skills Every Manager Needs to Have by Martha Duesterhoft
- Aligning Action and Values – Article by Jim Collins
- Excuse Me – The Cost of Interruptions
- How to Deal with Interruptions in the workplace
- David Allen on Dealing with Interruptions
- 2 Minutes with David Allen – Email
- 2 Minutes with David Allen – Reference Filing
- Julie Morgenstern – SHED book
- Declare Email Bankruptcy Article – Michael Hyatt
- Manager-Tools Worksheet – How to Hold an Effective one-on-one meeting
- Julie Morgenstern – Never Check Email in the Morning
- Time Mastery Profile– Contact Jan at Jan@JanDwyerBang.com if you are interested in either the on line or paper version)
- Work of Leaders Book (Email Jan if interested in buying – discount for Northwest Clerk PDIII participants!)
Other Tools and Resources:
- Team Leader Assessment
- Team Assessment
- Customer Service Assessment
- How to Create a Service Culture
- DiSC – Comparison Report (Sample)
- Sample Team Norms
- Team Charter Worksheet
- Communication & Conflict (Dealing with your Difficult People) – Article by Dr. Terry Paulson
- Leadership vs. Management
- Ice Breaker Questions to Build Relationships
- Team Norms (Behaviors that Team Members Agree to Practice)
- Team Building Worksheet
- Team Leader Report Card
- Generational Differences – Dr. Elisabeth Nesbit
Coaching
DISC Communication Style Assessment
For those of you who are interested in purchasing additional on-line version of the DiSC Communication Styles assessment (full version with detailed report), please let me know and I will be happy to assign you an access code. Each assessment is $35 including tax. The assessment takes about 15-20 minutes to complete and upon completion, you will immediately receive your 20 page report. Download this sample report to see what you will receive: Alex Bradley Sample Report
I would just need you to:
- Let me know the name and email address of each person taking the assessment
- Mail me a check for each assessment payable to Boundless Results to:
PO Box 1914
Sumner, WA 98390
OR, if you have a PayPal account: You can purchase instantly here.
When I receive your payment, you will receive an email with the subject line “Jan Dwyer has registered you for…” – in this email will be a link for you to obtain the DiSC Assessment report. Upon completion, you will immediately receive your report that you can download to your computer and print it out.
And remember – if you are desiring to discover your style in your personal life, you will answer all of the questions with that focus in mind.
Questions? Please contact Jan at Jan@JanDwyerBang.com or call at 253-891-1609.