State of Washington Supervisory & Leadership Training

Supervision Essentials & Leadership Essentials 

Leadership Essentials Slides City of Vancouver -Dec 2019 -FINAL – PDF

Supervision Essentials II


Five Behaviors and Team Charter

Five Behaviors of a Cohesive Team Program and Assessment

(For more information about this program – please contact Jan Dwyer Bang)

Everything DISC Workplace Brochure and Sample Reports 

Lean information (Some Resources from DES – Department of Enterprise Services, Patrick Seigler)

There are three “quality improvement” methodologies in vogue:

  • Lean
  • Six Sigma
  • Lean Six Sigma

Results Washington want the state agencies to focus on “pure” Lean and not on Six Sigma or Lean Six Sigma.

See Slides below to obtain the slides



Follow-up – November 18-19, 2015 – Ellensburg, Washington – Supervision Essentials II 

Follow up – November 2014 – Spokane – Supervision Essentials II 

Supervision Essentials 1 RESOURCES

RECRUITING documents -DES – (from Devonee Davis – Personnel Services, OLRS Support –DES)


Other Resources

Supervision Essentials II RESOURCES

Team Assessment

Laughter and the Open Loop – Emotional Intelligence

Emotional Intelligence Assessment 

Essi Systems – EQ Map

Team Norms Example

The Transition Meeting

Action Planning 

Coaching Questions

Conflict and Communication – Dr. Terry Paulson

HR Do’s and Don’ts

Manager Tools – One-on-One Meeting Form

Supervisor Checklist

Ideas for dealing with the Buffer Zone (How to lead from the Middle) 

Brene Brown on Vulnerability – TED Video

Generation Articles

Additional Resources

Dealing with Managing Competing Priorities:

MORE Supervision Essentials 2

Supervisory Class – January 29-31, 2014 Follow-up Summary

Supervisory Class -April 9-11, 2014 Follow-up Summary

Supervisory Class – July 21-23, 2014 Follow-Up Summary

Supervisory Class – July 27-28, 2015 Follow-Up Summary

Enterprise Technology Solutions – DES – Business Analysis Program – Onboarding

Leadership Resources

HR – Do’s and Don’ts

Interview Question Matrix

For WCIA participants, here are your documents:

Anacortes, WA June 2-4, 2014

Kelso, WA April 1-3, 2014

Spokane, WA – March 12-14, 2014

Snoqualmie, WA – June 17 – 19th

Tukwila, WA – June 24th-26th
Ellensburg, WA – July 9th – 11th

Resources Mentioned in WCIA Training

Follow Up Documents

For more articles on leadership, service, productivity, and communication – go to my blog at

DISC Communication Style Assessment

For those of you who are interested in purchasing the on-line version of the DISC Communication Styles assessment (full version with detailed report), please let me know and I will be happy to assign you an access code.  Each assessment is $35 including tax. The assessment takes about 15-20 minutes to complete and upon completion, you will immediately receive your 20 page report.  Download this sample report to see what you will receive: Alex Bradley Sample Report

I would just need you to:

  • Let me know the name and email address of each person taking the assessment
  • Mail me a check for each assessment payable to Boundless Results to:
Jan Dwyer Bang, Boundless Results
PO Box 1914
Sumner, WA 98390

OR, if you have a PayPal account: You can purchase instantly here.

When I receive your payment, you will receive an email with the subject line “Jan Dwyer has registered you for…” – in this email will be a link for you to obtain the DISC Assessment report. Upon completion, you will immediately receive your report that you can download to your computer and print it out.

And remember – if you are desiring to DISCover your style in your personal life, you will answer all of the questions with that focus in mind.

Questions? Please contact Jan at or call at 253-891-1609.