Supervisory
State of Washington Supervisory & Leadership Training
Supervision Essentials & Leadership Essentials
Leadership Essentials Slides City of Vancouver -Dec 2019 -FINAL – PDF
- Slides from Leadership Essentials – City of Vancouver – October 2018
- Slides from Leadership Essentials – City of Vancouver – October 2017
- Slides from Supervision Essentials – Office of the SOS – April 2018
- Slides from Leadership Essentials – Office of the SOS – September 2018
- Poster – How Styles Engage in Conflict
- Poster – Conflict Team Map
- Slides from Supervision Essentials II – Day 2
- Slides from Supervision Essentials II -Day 1
- Slides from Leadership Essentials (Clark County) – March 2016
- Five Behaviors – Healthy and Unhealthy Behaviors in Conflict
- Conflict Trigger Points using the DiSC Style
- Kitsap Regional Library and Olympic College Supervision Essentials Slides
- Slides from Clark County Leadership Essentials class
- Slides from DES Supervision Essentials I class
- Rules of Engagement (Team Norms example from a CSO office)
- Communication Style Assessment used in the SEI class
- Five Behaviors Sample Report
- Questionnaire for Office Staff
- Best Practices for Onboarding
- For an inspirational video and the reminder of how much of an impact you have each team member: https://youtu.be/iJTtlKV-bhQ
- And a great video on a real-life story of how one leader turned around a culture: (Turn that Ship Around with David Marquedt): https://youtu.be/OqmdLcyES_Q
- Follow-up Summary – December 9-11, 2015 (Everett) (FINAL)
- Tacoma Pierce County Health Department Slides (September 22, 24 & 29th)
- Follow-up Summary – Tacoma Pierce County Health (Supervision Essentials 1 class – September 22, 24, and 29th)
- Governor’s Office/OFM Slides (September 23 & 25)
Supervision Essentials II
SUPERVISORY SLIDES-Phase 1
- Leadership Resources
- Daniel Goleman Article on Leadership – What Makes a Leader? Harvard Business Review
- New Employee OnBoarding Checklist (Governor’s Office)
- New Employee (OFM) Checklist
- Evaluations (Governor’s Office) Letter
- Evaluations (Governor’s Office)
- Herald.net article: Human Symphony of castellers shows what a team can build
- Leadership Resources Sample Agreement for Success (Team Norms) -WSP
- Sample Agreement for Success (Team Norms) – Honey Badger
- Rules of Engagement – DSHS – Customer Service Office
- Employee/Supervisor Performance Review (ESPR)
- Learning Style Inventory
- What Motivates you – Self Assessment
- You’re Probably using the wrong dictionary – blog posting from j.somers.net
- Brene Brown on Empathy vs. Sympathy
- Illegal Job Interview Questions
Five Behaviors and Team Charter
Five Behaviors of a Cohesive Team Program and Assessment
- Five Behaviors of a Cohesive Team Brochure
- Five Behaviors of a Cohesive Team- Website
- Five Behaviors of a Cohesive Team Sample Assessment
(For more information about this program – please contact Jan Dwyer Bang)
Everything DISC Workplace Brochure and Sample Reports
- Everything DISC Workplace Brochure
- Everything DISC Sample Report
- Everything DISC Comparsion Report – Alex
- Everything DISC Comparsion Report – Gracie
Lean information (Some Resources from DES – Department of Enterprise Services, Patrick Seigler)
There are three “quality improvement” methodologies in vogue:
- Lean
- Six Sigma
- Lean Six Sigma
Results Washington want the state agencies to focus on “pure” Lean and not on Six Sigma or Lean Six Sigma.
- A good description of the difference Lean and Six Sigma
- A good description of the difference between Lean Six Sigma and Six Sigma
- Is It Lean Checklist
- Lean Primer Article
- Lean Resources
- Glossary
- Getting Started with Lean
- Huddle Basics
- Huddle Lean Checklist
- Idea Boards Article
See Slides below to obtain the slides
SUPERVISION SLIDES – PHASE II – Day 1
SUPERVISION SLIDES – PHASE II – DAY 2
Follow-up – November 18-19, 2015 – Ellensburg, Washington – Supervision Essentials II
Follow up – November 2014 – Spokane – Supervision Essentials II
Supervision Essentials 1 RESOURCES
RECRUITING documents -DES – (from Devonee Davis – Personnel Services, OLRS Support –DES)
INTERVIEWING DOCUMENTS (Don Chavez – DES)
- Supervision Essentials 1 Slides
- Weingarten information
- Job Boards
- Assessments Instruments
- Online Resources for Supervisors
- Communication and Conflict (Dealing with Your Difficult People)
- Team Norms (Behaviors Team Members Agree to Practice)
- Report Card
- Letter of Expectations
- Communication Style Assessment
- Learning Styles Assessment
- 7 Dynamics of Change
- Leadership Vs. Management
- Supervisor’s Responsibilities Worksheet
- Performance Evaluation Sample
- Recognition Ideas
- Conflict Styles
- Roles of a Supervisor
- Managing the Survivors article
- Ice Breaker Questions to Build Team Relationships
- Generational Differences – Dr. Elisabeth Nesbit
- Follow-up Document from June 9-11, 2015 (Shoreline)
- Follow-up Document from June 1-3, 2015
- Follow-up Document from May 26-28, 2015 (Vancouver)
- Follow-up Document from May 18-20, 2015
- Follow-up Document from April 27-29, 2015
- Follow-up Document from April 20-22, 2015
- Follow-up Document from March 9-11, 2015
- Follow-up Document from February 9-11, 2015
- Follow-up Document from December 15-17, 2014
- Follow-Up Document from December 3-5, 2014
- Follow-up Document from October 13-15, 2014
- Follow-up Document from September 24-26, 2014
- Follow-up Document from August 13-15, 2014
- Follow-up Document from Sept 19-21, 2012 class
- Follow-Up Document from November 14-16, 2012 class
- Follow-up Document from February 13-15, 2013
- Follow up Document from February 27 – March 1st, 2013
- Follow up Document from April 2013
- Follow-Up Document from May 15-17, 2013 (Ferries)
- Follow-up Document from July 15-17, 2013
Supervision Essentials II RESOURCES
Laughter and the Open Loop – Emotional Intelligence
Emotional Intelligence Assessment
Conflict and Communication – Dr. Terry Paulson
Manager Tools – One-on-One Meeting Form
Ideas for dealing with the Buffer Zone (How to lead from the Middle)
Brene Brown on Vulnerability – TED Video
Generation Articles
- It’s Not Your Mom and Dad’s Parenting – Parenting Style Over Generations
- Generation Y and Millennial Moms Parenting Style
- Reconciling Different Views of Generations – Jennifer Wilson – CPA Insider
- Generation X, Generation Y, Generation Z., and the Baby Boomers
- How Generation Z Works
- Generation Z: Rebels with a Cause
- Millennials are Old News – Here’s Everything you should know about Generation Z
Additional Resources
- Transactional Analysis and Strokes Theory
- Recognition Card (from Jill Hooper – DES)
- Recognition profile
- Basics of One-on-One – Manager-tools.com
- Email to Introduce One-on-One Meetings – Manager-tools.com
- Email to Re-Introduce One-on-One Meetings – Manager-tools.com
- Praise – Impact on the workplace
- Giving Praise
- Recognition and different generations
- Creative Training Techniques Handout (Bob Pike)
- Why are Employers are so Bad at Training People
- How do you get people to take ownership of their jobs?
- How can Employees Retain information from on-the-job training?
- Learning Styles Inventory
- The TEM Commandments (Meeting Facilitation Tips)
- From Free to Fee (Transitioning to Paid Speaking)
- Faultless Facilitation Skills
- 5 Ways to Keep from Freezing Up before your Next Big Presentation
- Training Materials – Skillsoft – Virginia Stone and Jan Dwyer Bang
- Training Planning Tool
Dealing with Managing Competing Priorities:
- Excuse Me – The Cost of Interruptions
- How to Deal with Interruptions in the workplace
- David Allen on Dealing with Interruptions
- 2 Minutes with David Allen – Email
- 2 Minutes with David Allen – Reference Filing
- Julie Morgenstern – SHED book
MORE Supervision Essentials 2
- Supervisory Essential II Slides
- Definition of a Team
- Fundamental Elements of a Team
- Building Trust Ideas (June 2012 class)
- 1st Quarter 2012 Report Card
- Business Plan Example
- Team Building Worksheet
- Questions to Ask – Ice Breaker
- Letter of Expectations
- Example of PDP
- Communication Styles Assessment (Used in Supervision Essentials II)
- Notes from the book “I Don’t Have to Make Everything Better” by Gary and Joy Lundberg
- Finding Toastmasters Clubs in the Tacoma
Supervisory Class – January 29-31, 2014 Follow-up Summary
Supervisory Class -April 9-11, 2014 Follow-up Summary
Supervisory Class – July 21-23, 2014 Follow-Up Summary
Supervisory Class – July 27-28, 2015 Follow-Up Summary
Enterprise Technology Solutions – DES – Business Analysis Program – Onboarding
For WCIA participants, here are your documents:
Anacortes, WA June 2-4, 2014
- Slides
- Follow up Summary
- Interview Matrix Evaluation (Paul – Dept of Ecology)
Kelso, WA April 1-3, 2014
Spokane, WA – March 12-14, 2014
- Follow-up Summary (March 12-14, 2014)
- PDF of Slides (Slides are the same as the slides below)
Snoqualmie, WA – June 17 – 19th
Resources Mentioned in WCIA Training
- Deputy City Clerk Interview Questions (from Ali Spietz- Mercer Island)
- Time magazine article about the millennial generation (from Ali Spietz – Mercer Island)
- Assertive Communication- Your Rights
- Common Ground between Supervisors, Employees and their Organization (Christian Bannick- LNI)
- “Project Proposal Template” (Questions to ask in project planning/coaching) – Kriscinda Hansen- OIC
Follow Up Documents
- Follow-up – Feb 2012 class
- Follow-up – June 2012 class
- Follow-up-July 2012 class
- Follow-up Supervisory Essentials II Class – October 2012
- Follow-up Summary – Class of December 17-18, 2012
Leadership for Highly Effective Teams
OSPI Training
June 18 and June 25 Follow up (June 18th Follow up)
Leadership of Highly Effective Teams
For more articles on leadership, service, productivity, and communication – go to my blog at www.BoundlessResults.com
DISC Communication Style Assessment
For those of you who are interested in purchasing the on-line version of the DISC Communication Styles assessment (full version with detailed report), please let me know and I will be happy to assign you an access code. Each assessment is $35 including tax. The assessment takes about 15-20 minutes to complete and upon completion, you will immediately receive your 20 page report. Download this sample report to see what you will receive: Alex Bradley Sample Report
I would just need you to:
- Let me know the name and email address of each person taking the assessment
- Mail me a check for each assessment payable to Boundless Results to:
PO Box 1914
Sumner, WA 98390
OR, if you have a PayPal account: You can purchase instantly here.
When I receive your payment, you will receive an email with the subject line “Jan Dwyer has registered you for…” – in this email will be a link for you to obtain the DISC Assessment report. Upon completion, you will immediately receive your report that you can download to your computer and print it out.
And remember – if you are desiring to DISCover your style in your personal life, you will answer all of the questions with that focus in mind.
Questions? Please contact Jan at Jan@JanDwyerBang.com or call at 253-891-1609.